Refund Policy

This Refund Policy describes how Glintr reviews refund requests for eligible transactions.

This policy applies to Glintr purchases and Program transactions. Additional terms may apply for specific Programs where clearly stated.

Refund eligibility is reviewed on a case-by-case basis in accordance with this policy and applicable Program information.

Requests that fall outside this policy or the applicable Program information may not be eligible for refund.

Program access and consumption may be considered as part of the refund review.

Duplicate payments identified under the review process are handled through refund or adjustment as appropriate.

Where a transaction has been recorded incorrectly, the review process determines the appropriate correction.

Where a technical issue has affected access, Support attempts to resolve the issue before refund review.

Refund requests should include the applicable transaction reference, registered contact information and a description of the situation.

Refund requests are reviewed under the approved Glintr refund review process. Additional information may be requested.

Approved refunds are processed through the approved refund workflow.

Refunds are generally returned to the original payment method where reasonably possible.

Refund settlement is subject to processing by payment providers and applicable banking systems. Glintr does not guarantee a fixed refund processing time in this policy.

Related Partner revenue and payout information may be adjusted where a transaction is refunded or reversed.

Refund requests suspected of abuse or misuse may be reviewed additionally and denied where appropriate.

Glintr may update this Refund Policy from time to time. Material changes will be reflected on this page.

For refund questions, contact Glintr through the available contact experience.